What action should the Person in Charge take if a customer claims a credible illness?

When a customer claims a credible illness, the appropriate action for the Person in Charge is to report the illness to the Regulatory Authority. This is essential for several reasons. First and foremost, reporting the illness helps in tracking potential outbreaks and understanding the source of the illness. Regulatory Authorities can investigate the claim to identify whether it is indeed related to the establishment's food service, which can help prevent further cases.

Additionally, notifying the Regulatory Authority is part of the legal responsibilities of food service operations. It ensures compliance with health regulations and safety protocols, reinforcing the establishment's commitment to public safety. This action also provides an opportunity for the establishment to cooperate with health officials, who may provide guidance on how to proceed and mitigate risks associated with the reported illness.

In contrast, options such as giving the customer free meals, notifying newspapers, or doing nothing do not address the importance of public health or regulatory compliance, and may not help manage the situation effectively. These alternatives could also undermine the credibility of the establishment, potentially leading to legal issues or a damaged reputation. Taking the correct action by reporting to the Regulatory Authority demonstrates professionalism and a proactive approach to food safety.